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Privacy Policy

Effective date: November 11, 2026
Last updated: November 11, 2026

This page is also available in Russian: Политика конфиденциальности.

The short version

  • This website belongs to Zoya Solovyeva, REALTOR®, a licensed real estate agent in Florida who works with Olympus Executive Realty.
  • When you fill in a form, call, text, send a WhatsApp message or email, we use what you tell us to answer you and help with your real estate plans.
  • We share your details only with people who need them to help you: Zoya's brokerage, the companies that run our website and tools, and, if you ask for a referral and say yes to the agent Zoya names, that one licensed agent in another Florida city.
  • We do not sell or rent your personal information. Your agreement to receive our text messages is never shared with anyone.
  • We use Google Analytics and advertising tools to see how people find and use the site. You can turn these off with the links in section 6.
  • You can ask us what we hold about you, ask us to fix or delete it, and stop calls, texts or emails at any time.

1. Who we are

In this policy, "we", "us" and "our" mean Zoya Solovyeva, who runs this website, zoyasolovyeva.com.

Zoya Solovyeva is a Florida licensed real estate sales associate (license SL3285264) and a member of the National Association of REALTORS®. She works with Olympus Executive Realty, a licensed Florida real estate brokerage.

  • Olympus Executive Realty, 16903 Lakeside Drive, Montverde, FL 34756
  • Phone, text and WhatsApp: +1 (609) 408-7086
  • Email: realtor@zoyasells.com

Olympus Executive Realty supervises Zoya's real estate work. When we say "the brokerage" in this policy, we mean Olympus Executive Realty.

2. What information we collect

2.1 Information you give us

We collect what you choose to send us. Depending on how you contact us, this can include:

  • Contact form: your name, email, phone number, what you are interested in (buying, selling or a question) and your message.
  • Request a call back: your name, phone number, the best time to call and the language you prefer (English or Russian).
  • Home valuation form: the address of the property, the type of property, when you might sell, your name, phone number and email.
  • Referral request (for homes in other Florida cities): the city, whether you want to buy or sell, the language you prefer, your name, phone or WhatsApp number, email and a short message.
  • Calls, texts, WhatsApp messages and emails: your number or email address and whatever you tell us.

Fields marked as required are needed so we can answer you. Everything else is up to you.

2.2 Information collected automatically

When you visit the site, your browser sends some information on its own. Our website, our host and the tools described in section 6 may record:

  • the pages you visit, the page you came from and the date and time;
  • your browser, device type, screen size and language setting;
  • a rough location (city or region) worked out from your IP address;
  • whether you tapped a phone, text, WhatsApp or email link, or sent a form (we record that it happened, not what you wrote);
  • if you came from an online ad, a code that tells the ad service which ad you clicked;
  • for security, your IP address and the requests your browser makes, so we can block attacks on the site.

2.3 What we do not ask for

We do not ask for Social Security numbers, bank or card numbers, passport or ID numbers, citizenship or immigration status through this website. Please do not send them to us by form, text, WhatsApp or email. If a lender or title company needs such details for a purchase or sale, send them directly to that company through its own secure process.

3. How we use your information

We use your information to:

  • answer your question or request, by the method you choose;
  • prepare a home value estimate when you ask for one;
  • help you buy, sell or plan a move, if you decide to work with Zoya;
  • introduce you to one licensed agent in another Florida city, if you ask for that (see section 5);
  • send text messages, if you agreed to receive them (see section 8);
  • keep the records that Florida law and the brokerage require;
  • understand which pages and ads help people, so we can improve the site;
  • keep the site and your information safe and prevent fraud;
  • meet our legal duties and protect our rights.

We do not use your information to make automated decisions about you.

4. Who we share your information with

We share your information only as described here.

  • Olympus Executive Realty. Zoya's brokerage may see your request and the records of any work Zoya does for you, because it supervises her and must keep transaction records.
  • One partner agent, only if you ask for a referral. See section 5.
  • People involved in your purchase or sale, with your agreement. If you work with Zoya, she will share what is needed with others in your transaction, such as the other side's agent, a lender, a title company, a closing attorney or an inspector you choose. Zoya does not receive any payment or other benefit for recommending a lender, title company, inspector or other service provider. You are always free to choose your own.
  • Companies that help us run the site and our work. These include our website host, our email provider, the companies behind the analytics and advertising tools in section 6, and Twilio, which delivers our website's request alerts to Zoya's phone. They may use your information only to provide their service to us, except that Google also uses the information its tools collect as described in its own privacy policy (links in section 6).
  • When the law requires it. We may share information if a law, court order or government request requires it, or to protect the rights, safety and property of you, us or others.

We do not sell your personal information. We do not sell, rent or trade your contact details. We do not share your mobile number with third parties or affiliates for their marketing or promotional purposes. The only time your number goes to another real estate business is when you ask for a referral and say yes to the agent Zoya names (section 5). Your agreement to receive our text messages is never shared with anyone.

5. Referrals to agents in other Florida cities

Zoya works with clients in Orlando and Central Florida. If you ask about a home in another Florida city, Zoya can introduce you to a licensed real estate agent who works in that area. This partner agent works for a different brokerage, which supervises that agent's work.

Here is how your information is handled:

  1. Zoya contacts you first to understand what you need.
  2. She chooses an agent and tells you the partner agent's name and brokerage.
  3. Only after you agree does she share your name, contact details and a short summary of your request with that one agent.
  4. The partner agent may then contact you about your request. From that point, the partner agent's own privacy practices also apply to the information Zoya shared. Your agreement to receive texts from Zoya does not pass to the partner agent. If the partner agent wants to send you automated calls or texts, the partner agent must ask for your own consent first.

You can say no to any agent, or ask for someone else. If Zoya cannot find a suitable agent for your area, she will tell you, and your details will not go to anyone. If the partner agent's brokerage pays a referral fee, it is paid to Olympus Executive Realty out of that brokerage's commission, and Zoya may receive a share from Olympus Executive Realty. It is not a separate charge to you.

6. Cookies, analytics and similar tools

Cookies are small files a website stores in your browser. Some tools also use similar storage in your browser. Here is what our site uses and how to turn each one off.

Google Analytics. We use Google Analytics 4 to count visits and see which pages and links people use. It sets cookies named _ga and _ga_E7CXCLHG7X. We record when someone sends a form or taps a phone, text or WhatsApp link, together with the language of the page and, where it applies, the town or area the page is about. We do not send your name, phone number, email or message to Google Analytics. According to Google, Google Analytics 4 does not log or store IP addresses. We set Google Analytics to keep visit level data for 14 months; summary reports, which do not identify you, can be kept longer. You can stop Google Analytics in your browser with Google's free add on: https://tools.google.com/dlpage/gaoptout

Google Ads conversion tracking. If you reach our site by clicking one of our Google ads, Google stores a code from that click (in cookies such as _gcl_au and _gcl_aw) so it can tell us whether the visit led to a call or a request. This helps us see which ads are useful.

Remarketing. We may show our ads to people who visited our site before. Third party vendors, including Google, show our ads on websites across the internet. Third party vendors, including Google, use cookies or device identifiers to show ads based on your past visits to our site. You can turn off personalized ads from Google at https://myadcenter.google.com/ and from many other ad companies at https://thenai.org/how-to-opt-out/ or https://optout.aboutads.info/

Enhanced conversions. When you send a form after clicking one of our Google ads, our site may send Google a scrambled (hashed) copy of the email address or phone number you entered. Google matches it with its own scrambled records to tell us that the ad led to a request. Google says it does not share this data with other advertisers.

Fonts. Our pages load fonts from Google Fonts, so your browser contacts Google's servers, which receive your IP address.

Security. Our host and our security plugin record IP addresses, browser details and the pages requested, so we can block attacks and spam. The security plugin may set a small cookie that helps tell people from automated programs.

How Google uses information from sites or apps that use its services. Google explains this here: https://policies.google.com/technologies/partner-sites. Google's privacy policy: https://policies.google.com/privacy

Your choices. You can block or delete cookies in your browser settings. The site still works without them, though we will not be able to measure visits from your browser. Our site does not currently respond to "Do Not Track" signals from browsers, because there is no common standard for them. You can use the opt out links above instead.

7. Online ads

We may advertise on Google. Our ads follow the housing ad rules of those services: we do not choose who sees our ads based on age, gender, marital status, whether someone has children, or ZIP code, and we never target or leave out anyone because of a trait that fair housing law protects. When you click an ad, the ad service learns that you visited our site, as described in section 6. We use this to measure which ads lead to calls and requests, so we spend our budget well.

8. Text messages

Only with your consent. We send text messages only to people who agreed to receive them by ticking the optional text message box on one of our forms or by agreeing in writing. If you text us first, we reply to what you asked. Agreeing to texts is never a condition of buying or selling anything or of using our services.

Who sends them. Texts come from Zoya Solovyeva, Olympus Executive Realty, from +1 (609) 408-7086.

What we send. Messages about your real estate request, such as replies to your questions, appointment times, and homes for sale and market updates related to your request.

How often. Message frequency varies with your request. Message and data rates may apply, depending on your mobile plan.

How to stop. Reply STOP at any time to stop text messages. You can also write СТОП, "stop texting me" or tell us in any other reasonable way, by text, phone or email, and we will stop. When you stop our marketing messages, we stop all of them, by text and by phone. After you opt out, we may send one short message to confirm, with no marketing in it.

Help. Reply HELP for help, or contact Zoya Solovyeva, Olympus Executive Realty, at +1 (609) 408-7086 or realtor@zoyasells.com.

Mobile carriers are not liable for delayed or undelivered messages.

Your text message consent stays with us. We do not sell or share your SMS opt in data or personal information with third parties for marketing purposes. We do not share text message opt in data or consent with any third parties or affiliates. We do not share mobile numbers with third parties or affiliates for their marketing or promotional purposes. Service providers that help us send texts receive your number only to deliver our messages to you. If you ask for a referral and say yes to the agent Zoya names, that agent receives your number to answer your request (section 5), but not your text message consent.

Website lead alerts. When you send our contact form or home value form, our website texts a short alert with your request details, such as your name, phone number and what you asked about, to Zoya's own mobile phone through our texting service, Twilio, so she can call you back quickly. These alerts go only to Zoya. You will not receive texts from this alert program.

9. Phone calls and WhatsApp

When you call us or leave your number, Zoya may call you back about your request. If you ask us not to call, we will stop.

We do not record calls. If that ever changes, we will tell you at the start of the call and ask for your agreement.

If you message us on WhatsApp, WhatsApp (a Meta company) carries your messages under its own terms and privacy policy: https://www.whatsapp.com/legal/privacy-policy?lang=en. We reply on WhatsApp only to people who wrote to us there or asked us to use it.

10. Email

We use your email address to answer you and to send what you asked for. Every marketing email has a link to unsubscribe and our postal address. We honor unsubscribe requests within 10 business days.

11. How long we keep your information

We keep information only as long as we need it:

  • Requests and messages that do not lead to working together: up to 24 months after our last contact, then we delete them.
  • Records of a purchase, sale or other brokerage service: at least 5 years, because Florida law requires brokers to keep these records. The brokerage may keep them longer.
  • Records of your consent to texts and of any opt out (the wording you saw, the date and time, the page, your phone number and the IP address the form was sent from): for 5 years after our last contact, so we can show what you agreed to and make sure we do not contact you again after you said stop.
  • Analytics data: 14 months.
  • Security logs: for as long as our host and security plugin keep them, usually a short time.

12. How we protect your information

Every page of our site uses an encrypted connection (HTTPS). The site is protected by a security firewall. Only Zoya, her brokerage and the service providers who help her run the site and her business can see your information, plus one partner agent if you ask for a referral and say yes to that agent (section 5). No website or email system is perfectly secure, so please do not send sensitive numbers to us (see section 2.3).

Watch out for wire fraud. Zoya does not send wiring instructions. Before you send money for a purchase, call your title company or closing attorney at a phone number you have checked yourself, not one from an email or text.

If a security problem affects your personal information, we will tell you as the law requires.

13. Your choices and requests

You can:

  • ask what personal information we hold about you;
  • ask us to correct it;
  • ask us to delete it;
  • stop texts (reply STOP), emails (use the unsubscribe link) or calls (tell us);
  • turn off cookies and ads with the links in section 6.

To make a request, contact Zoya Solovyeva, Olympus Executive Realty, at realtor@zoyasells.com or +1 (609) 408-7086. We answer in English or Russian. We may ask you to confirm who you are before we share or delete anything. We will reply within 30 days.

Some records we must keep even if you ask us to delete them, for example brokerage transaction records that Florida law requires, and a note of your opt out so that we do not contact you again. If the law where you live gives you more rights, contact us and we will respond as that law requires.

14. Children

This site is meant for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has sent us personal information, we will delete it. If you think this has happened, please contact us.

15. Links to other websites

Our site links to other websites, such as Zillow, Google, Facebook, LinkedIn, Olympus Executive Realty and lenders. We do not control those sites, and this policy does not cover them. Please read their privacy policies.

16. Where your information is processed

We work in Florida, and our website and most of our service providers are in the United States. If you visit from another country, your information will be sent to and processed in the United States, where privacy laws may differ from those in your country.

17. Changes to this policy

We may update this policy when our site, our tools or the law change. We will post the new version on this page and change the "Last updated" date at the top. If we make a big change to how we share your information, we will also show a notice on the site.

18. Contact us

Questions about this policy or your information:

Zoya Solovyeva, REALTOR®
Olympus Executive Realty
16903 Lakeside Drive, Montverde, FL 34756
Phone, text and WhatsApp: +1 (609) 408-7086
Email: realtor@zoyasells.com

This policy is available in English and Russian. If the two versions differ, the English version applies.